Contact Us

Our customer-support team can assist with questions about products, sizing, materials, styling, ordering, payment, shipping, tracking, delivery, returns, refunds, privacy requests, and other store-related matters. Email is generally the most useful option for an existing order because you can include your order number, product name, photographs, and other relevant information in one message.

You may also contact us by phone. If you are calling about an order, please have your order number and the email address used at checkout available.

If you would like additional information before placing an order, include the exact product name and explain what you would like to know. Useful questions may relate to dimensions, width, materials, closure type, decorative details, color, finish, intended hairstyle, or care.

Please review the product page first, as many details are listed there. Checking dimensions can be particularly useful for headbands, clips, hair sticks, and formal headpieces.

For order-status questions, address corrections, change requests, cancellation requests, payment concerns, or shipping questions, include your order number and checkout email address. If an order has already entered processing or fulfillment, changes or cancellations may no longer be possible.

If you have a question about delivery progress, review any tracking information provided for the order. Carrier scans can sometimes update after a delay because of high-volume periods, customs processing, weather conditions, or local delivery events.

When contacting us about a shipment, include your order number, tracking number where available, and a short description of the issue.

If your order arrives with visible damage, missing decorative elements, the wrong item, or another issue, contact us promptly. Please provide your order number, a short explanation, and clear photographs when relevant.

Useful photographs may include the full accessory, affected area, outer packaging, shipping label, or missing component location. For embellished headpieces, close-up images can help us review loose stones, detached pearls, bent metal sections, damaged fabric, or other issues.

Hair type, thickness, texture, and styling method can affect fit and hold. If your question concerns a specific hairstyle or accessory type, include the product name and explain the style you are considering.

We can clarify available product information such as dimensions, closure type, material, or general intended use, but individual fit and hold can vary.

Please contact customer support before sending any merchandise back. A return should not be sent automatically to the registered company address. If a return is approved, customer support will provide the applicable return instructions and destination.

Return eligibility may depend on the product, its condition, whether it has been worn, altered, bent, exposed to hair products, or otherwise changed in a way that affects resale condition.

If you have questions about cleaning, storage, fabric care, metal finishes, or decorative components, contact us with the product name. Silk, satin, velvet, metal, acetate, pearl-style, crystal-style, rhinestone, and floral accessories can require different care methods.

You may contact us if you have questions about how personal information is handled in connection with the store or if you want to submit a privacy-related request. Please avoid sending unnecessary sensitive information by email.

For an existing order, include the order number and checkout email address. For a product question, include the exact product name. For delivery issues, include tracking information where available. For damaged or incorrect items, include clear photographs when helpful.