FAQ
Frequently Asked Questions
Helpful information about hair accessories, orders, payments, shipping, returns, refunds, and customer support.
Who operates Velqiran?
Velqiran is operated by Beijing Kangban Haowu Life Services Co., Ltd.
What does Velqiran sell?
We offer headbands, hair clips, barrettes, hair sticks, silk hair accessories, scrunchies, and formal headpieces.
What currency are prices shown in?
Unless otherwise stated, prices are shown in U.S. dollars (USD).
How can I ask about dimensions or materials?
Email customer support with the product name and the specific detail you would like clarified.
Will every accessory fit every hairstyle?
Fit and hold can vary depending on hair type, thickness, texture, and styling method.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order status.
How do I track my order?
Use the tracking information provided after dispatch when available.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs.
How do I request a return?
Contact customer support before sending any item back.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order.
Business Information
Email service@velqiran.com or call +86 162 4738 6105.